Privacy policy

Privacy Policy for Tailzo

Last Updated: February 2026

At Tailzo, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and manage your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We collect personal information that is reasonably necessary for us to provide our services and products to you. This includes:

  • Identity Information: Name, pet details, and contact information.

  • Transaction Information: Shipping address, billing address, and order history.

  • Technical Data: IP address and website usage data collected via cookies to improve your "Tailzo" experience.

2. How We Use Your Information

We use your information for the primary purpose of conducting our business, including:

  • Fulfilling and delivering your orders from our Australian-based suppliers.

  • Communicating with you regarding order status or customer service inquiries.

  • Providing marketing communications, provided you have given express or inferred consent in line with the Spam Act 2003 (Cth).

3. Disclosure to Third Parties

We only disclose your information to third parties necessary to fulfill our service to you, such as:

  • Suppliers and Couriers: Our specialized Australian partners who pick, pack, and ship your items.

  • Payment Processors: Secure gateways to handle financial transactions.

  • Legal Requirements: We do not sell your data. We only disclose information if required by Australian law or to protect our legal rights.

  • Marketing and Communications: We do not share your personal information with third-party partners for their independent marketing purposes without your express opt-in consent. We may use service providers to assist us in delivering our own branded communications to you, provided you have not opted out.

4. Data Security and Overseas Disclosure

  • Security: We take reasonable steps to protect your data from misuse, interference, loss, or unauthorized access.

  • Overseas Disclosure: As a primarily Australian-operated business using Australian suppliers, we aim to keep data local. If any third-party software uses overseas servers, we ensure they comply with privacy standards equivalent to the APPs.

5. Access and Correction

Under the APPs, you have the right to access the personal information we hold about you and request corrections if the information is inaccurate, out-of-date, or incomplete.

6. Complaints and Contact

If you have a complaint about how we have handled your personal information, please contact us via our Contact Page. We will respond to your complaint within a reasonable timeframe (usually 30 days). If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

7. Your Right to Withdraw Consent

At Tailzo, we respect your data sovereignty. You have the right to withdraw your consent for any secondary use of your personal information - including marketing communications and partner disclosures - at any time.

  • Marketing Communications: You may opt out of receiving marketing emails or SMS by clicking the "Unsubscribe" link located at the bottom of any digital communication. Alternatively, you may reply "STOP" to any SMS message.

  • Third-Party & Partner Disclosures: If you have previously provided express consent for us to share your information with our partners, you may revoke this by contacting us directly.

  • Effect of Withdrawal: Once a withdrawal request is received, we will process it within five (5) business days. Please note that withdrawing consent does not affect the lawfulness of any data processing or disclosures that occurred prior to your withdrawal.

Note: Withdrawing consent for marketing does not affect our ability to send you "Transactional Messages" necessary for our core service, such as order confirmations, shipping updates, or security alerts.